Refund policy

Last updated: 15th August 2026
Applies only to orders placed on: www.azuna.in 

Our Committment:

At Azuna, we are committed to providing you with products of superior quality, durability, and design. Your satisfaction is our priority, and this policy outlines the process for returns, replacements, and refunds


Return & Replacement Window: 

A return or replacement is only eligible under the following conditions. You may raise a replacement request within 7 days of delivery only if:

a) Manufacturing Defect: The product you received has a functional manufacturing defect/
b) Damaged in transit: The product arrived with physical damage. Courier box damage alone does not qualify as a defect or goods damaged during transit.
c) Incorrect Product: The product delivered is different from the one you ordered. 


Eligibility

To ensure a successful return process, please make sure that:

  • The return request is initiated within 7 days of delivery.

  • The product is returned in its original packaging, including the box, user manual, and all included accessories.

  • The product is in an unused and uninstalled condition.

  • The product has no scratches, dents, or damage caused by the customer's handling.

  • The product's original serial number is intact and has not been tampered with.

  • Used items without a manufacturing defect do not qualify for returns

  • Courier box damage alone does not qualify as a defect or goods damaged during transit.

Non returnable once used or opened:

  • CO₂ gas cartridges (Fizzflow) — opened/used cartridges cannot be resold and are non-returnable for safety reasons

  • Leg sleeves and other skin-contact attachments (Presso) — hygiene-sensitive; non-returnable once used

Proof required: 

Clear photos and an unboxing video showing the sealed package being opened and the defect/damage. 

Process to initiate a return: 

  • Contact Us: Email our customer care team at info@azuna.in within 7 days of receiving the product. Include your Order ID, a detailed description of the issue, and clear photos or a video of the defect or damage.

  • Verification: Our support team will review your request and may contact you for additional information.

  • Schedule Pickup: Once your return request is approved, we will arrange for a reverse pickup from your address. The item must be securely packed before return. If your pin code is not serviceable, you may be asked to self-ship. Standard courier costs are reimbursed against a valid receipt. 

  • Inspection & Resolution: After the product arrives at our warehouse, it will undergo a quality inspection.Returns will not be accepted if the product shows any signs of use. If QC inspection fails (e.g., item damaged by customer), the product will be returned to you and the courier costs needs will be charged to the customer

Replacement: 

  • If the reason of return is validated upon inspection, a brand-new replacement unit will be dispatched to you at no additional cost.

  • If a replacement is unavailable, we issue a refund to your original payment method or, a E-voucher at your preference.

  • An E-voucher is a digital credit code redeemable on www.azuna.in for any future purchase within 12 months.

Timelines:

 All approved refund outcomes are processed in the form of a refund or e-voucher within 7 days of approval.
E-voucher is a digital gift code/gift voucher that you can use to shop on www.azuna.in for any future purchases.

Exchanges:

The fastest way to exchange is to return the original item (following the process above).

Once accepted, place a fresh order for the new item.

Cancellations: 

  • You may cancel your order for a full refund at any time before it has been dispatched from our warehouse.

  • Once dispatched, orders cannot be cancelled. In this case, only the standard 7-day defect/damage/wrong-item policy applies.

Return Address: 

Aster Ventures
3rd floor, Jai Hind Building 1A, Dr Aatmaram Merchant Road, Near Kabutar Khana, Bhuleshwar, Kalbadevi, Mumbai - 400002 

Company & Contact:

Company: Aster Ventures
GSTIN: 27ACOFA8651M1ZO
Registered Address: 120, Flox Chambers, Opp. Prasad Chambers, Opera House, Mumbai, 400004
Support: info@azuna.in
Contact: +917021065171