Privacy policy

Last updated: 15th August 2026

Azuna is a home and wellness brand built by Aster Ventures ("we," "us," "our"). This Privacy Policy explains how we collect, use, and protect your personal data when you visit azuna.in or purchase our products directly from us. This policy governs our own website only — if you buy Azuna products through Amazon, Flipkart, JioMart, or Meesho, that marketplace's own privacy policy also applies to your order.

Personal Data We Collect:

  • Identity & contact: Name, address, billing address, shipping address, phone number, email address
  • Sensitive Personal Data (Payment): Processed by our payment gateway; we do not store your card, UPI, or bank details
  • Account information: Username, password, preferences (if you create an account)
  • Transaction information: Items viewed, added to cart or wishlist, purchases, returns, exchanges, order history
  • Communications: Messages you send our support team, reviews, feedback
  • Device & usage information: IP address, browser type, device information, and how you navigate the site
  • Marketing preferences: Newsletter opt-in/opt-out status

How We Collect It:

  • Directly from you — when you create an account, check out, contact support, or sign up for updates
  • Automatically — through cookies and similar technologies as you browse the site
  • From our service providers — including Shopify, our courier partners, and payment gateway (see Section 4)

Why We Use Your Data: 

  • Order fulfilment — processing, packing, and shipping your order
  • Payments — verifying and completing transactions
  • Customer support — responding to queries, replacements, and returns
  • Marketing (opt-in only) — sending offers and updates, if you've subscribed
  • Fraud & security — preventing fraudulent transactions and abuse
  • Legal compliance — meeting tax, consumer protection, and regulatory obligations
  • Site improvement — understanding usage patterns via analytics

We only use your data for the purpose it was collected for, and we do not sell your personal data to third parties.

Who We Share It With:

  • Payment gateways, to process your payment securely
  • Logistics and courier partners, to deliver your order and provide tracking
  • IT, hosting, and analytics service providers, to run and improve the site
  • Government or regulatory authorities, where required by law

Our Relationship with Shopify:

Our website is built and hosted on Shopify, which processes personal data about your access to and use of our site in order to provide and improve these services for us. Information you submit through azuna.in is shared with Shopify and, where relevant, with third parties Shopify works with — some of whom may be located outside India. Shopify's own privacy practices, and your rights over how Shopify processes your data, are described in Shopify's Consumer Privacy Policy (shopify.com/legal/privacy).

Data Retention: 

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required to meet our legal, accounting, or regulatory obligations, after which it is deleted or anonymised.

Cookies:

We use cookies and similar technologies to keep you logged in, remember your cart, and understand how visitors use our site, including for marketing and analytics purposes. You can control or disable cookies through your browser settings; disabling some cookies may affect site functionality.

Your Rights:

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data, subject to our legal retention obligations
  • Withdraw consent for marketing communications at any time
  • Raise a grievance with our Grievance Officer (Section 9), and if unresolved, with the Data Protection Board of India

To exercise any of these rights, email us at info@azuna.in.

Children's Data:

Azuna's website and products are not directed at children. We do not knowingly collect personal data from individuals under 18 without verifiable parental consent.

Grievance Officer & Contact:

Company: Aster Ventures
 GSTIN: 27ACOFA8651M1ZO
 Registered Address: 120, Flox Chambers, Opp. Prasad Chambers, Opera House, Mumbai, 400004
 Grievance Officer: Ridhi Borana, Co-Founder
 Email: info@azuna.in
 Contact: +91 70210 65171

We will acknowledge your complaint within 48 hours and resolve it within one month of receipt.

Changes to This Policy: 

We may update this Privacy Policy from time to time. Material changes will be communicated via the website or email. Please review this page periodically.